Interview: Infinium-Serve

In 2015, what seems to be the technology that improves lives? We guarantee this probably has not crossed your mind – a flying drone that serves food in restaurants. The Infninium-Serve is a concoction by none other than Infinium Robotics, a Singapore-based robotics company that has been making waves with this new product. Geeks In Cambodia had the pleasure of interviewing Woon JunYang, CEO of Infinium Robotics and Woon Technology.

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(This interview has been edited for flow and clarity.)

Can you tell us about Infinium Robotics?

Infinium Robotics is a company that focuses on robots that improve productivity and drones for good. We focus on a lot of civilian applications where robots can be used to improve productivity.

Can you explain how your product, the Infinium-Serve, works?

A chef will place the food or drinks onto the Infinium-Serve and key in the respective table number. Being controlled by a central processing system, the robot will know where to send the order to, and also know how to navigate around the restaurant. The unique part about the robot is that it does not utilise the ground area. It uses the air, which is desirable due to space constraints.

PICTURE 1

It is not to replace manpower, but instead to help the existing manpower. It frees up capacity to that there will be better customer engagement by the existing waiters. Right now the problem in the F&B industry is that there is not enough waiters to handle requests and orders. Additionally, the food is served cold sometimes, as no waiters are available on hand to serve them to the customers. Therefore, Infinium-Serve takes over these tasks that have the least customer engagement.

PICTURE 2

Infinium-Serve does not replace the areas with customer engagement such as when ordering food. Right now, valuable customer engagement is rarely seen due to the manpower shortage in the F&B industry. Increasing customer interaction will also improve employee morale. In turn, revenue will also go up.

PICTURE 3

How did you get inspired to create this?

Our initial idea was to use ground robots. However, after doing much research, feedback was that there is no space (especially during peak hours) for ground robots. They wanted something that could use the air space instead.

What kind of impact do you think it will have on the F&B industry in Southeast Asia?

Firstly it would challenge the notion that robotics will replace workers and not help workers. This idea is very wrong, as robotics can actually improve productivity and complements the current staff strength. By focusing on a task that is of lower value, the waiters can focus on those that have a higher value. At the end of the day, robots are unable to do what humans can (for example engaging customers), and thus, this technology will not take away jobs.

Secondly, I think the common perception of high tech gadgets or advanced tech is that it comes from the West or Japan, but not from Southeast Asia. Infinium-Serve will definitely shine the limelight onto Southeast Asia.

At what stage is the product in right now?

Right now we just completed beta testing, and are upgrading the prototypes. We will be doing testing with actual customers and we will keep refining our product. It will be fully launched in our customer’s outlets by the end of this year.

What are your future plans for infinium robotics?

We intend to continue developing our range of products, not only to improve the quality of life in the F&B industry, but also the various other industries.

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Robotics will drastically change the way we live, and the Infinium-Serve is a highly promising product that can revolutionise the F&B industry in Cambodia.

Visit Infinium Robotics’ site for more, or check out the Infinium-Serve in action below!